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Experiencing issues with your residential elevator can be both frustrating and inconvenient. At Mobility123, we’ve put together a list of basic troubleshooting tips to help you identify and resolve common elevator problems. However, if you’re unable to fix the issue using these simple tips, it’s vital to schedule a service call with one of our trained Mobility123 technicians to ensure the safe and efficient operation of your elevator.

Basic Troubleshooting Tips and Descriptions:

  1. Verify power supply: Check that the elevator is connected to a working power outlet and that the main power switch is turned on. If the elevator has a backup battery, make sure it’s charged and functioning properly.
  2. Inspect door locks and interlocks: Ensure all elevator doors are securely closed and that the interlock mechanisms are functioning correctly. The elevator will not operate if the doors are not locked in place.
  3. Check control panel: Examine the control panel for any visible damage or malfunctioning buttons. If necessary, reset the elevator by turning off the main power switch, waiting for a few seconds, and then turning it back on.
  4. Review error codes: If your elevator displays an error code, consult the user manual for information about the specific issue and follow the recommended troubleshooting steps.
  5. Test the emergency phone or communication system: Ensure the emergency phone or communication system is working correctly and can establish a connection to the outside in case of an emergency.
  6. Inspect the backup battery (if applicable): Check the backup battery for any visible damage, corrosion, or leakage, and make sure it’s properly connected.

When to Call a Mobility123 Trained Technician:

If basic troubleshooting tips do not resolve your residential elevator issue, it’s essential to schedule a service call with a trained Mobility123 technician for the following reasons:

  1. Safety: Attempting to repair an elevator without proper training can result in further damage or compromise the safety features, increasing the risk of accidents.
  2. Expertise: Mobility123 technicians have the necessary training and experience to quickly diagnose and resolve issues, ensuring your elevator operates efficiently and safely.
  3. Warranty protection: Performing repairs on your own may void the manufacturer’s warranty. Trusting a trained technician ensures that your elevator remains under warranty and that any repairs are performed to the manufacturer’s specifications.
  4. Preventative maintenance: A service call not only addresses the current issue but also allows the technician to identify and prevent potential future problems, saving you time and money in the long run.


While basic troubleshooting tips can help resolve some common residential elevator issues, it’s crucial to schedule a service call with a trained Mobility123 technician if you’re unable to fix the problem. Our technicians prioritize safety, efficiency, and customer satisfaction, ensuring your elevator remains a reliable mobility solution. Visit our website at or contact us to schedule a service call or learn more about our elevator maintenance services.