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At Mobility123, we understand that experiencing issues with your stairlift can be frustrating and inconvenient. That’s why we’ve compiled a list of basic troubleshooting tips to help you identify and resolve common stairlift issues. However, if you’re unable to fix the problem with these simple tips, it’s crucial to schedule a service call with one of our trained Mobility123 technicians to ensure the safe and efficient operation of your stairlift.

Basic Troubleshooting Tips and Descriptions:

  1. Check the power supply: Make sure the stairlift is connected to a working power outlet and that the power switch is turned on. If the stairlift is battery-powered, ensure it has been charging and the battery is not depleted.
  2. Verify the key is in the ‘ON’ position: Ensure the key is inserted correctly and turned to the ‘ON’ position, allowing the stairlift to operate.
  3. Examine safety sensors: Inspect the safety sensors on the footrest and carriage for any obstructions. Remove any debris or objects that could be triggering the sensors and causing the stairlift to stop.
  4. Confirm the seat is in the correct position: Ensure the seat is in the riding position and locked into place. Some stairlifts will not operate if the seat is swiveled or not securely locked.
  5. Check the seat belt: Some stairlift models require the seat belt to be fastened before operation. Make sure the seat belt is securely fastened.
  6. Inspect the remote control: Check the remote control for any visible damage and replace the batteries if necessary. Ensure the remote control is functioning properly and sending signals to the stairlift.
  7. Review error codes: If your stairlift displays an error code, consult the user manual for information about the specific issue and follow the recommended troubleshooting steps.
  8. Reset the stairlift: Turn the stairlift off using the power switch or key, wait for a few seconds, and then turn it back on. This can sometimes resolve minor issues.

When to Call a Mobility123 Trained Technician:

If the basic troubleshooting tips do not resolve your stairlift issue, it’s essential to schedule a service call with a trained Mobility123 technician for several reasons:

  1. Safety: Attempting to repair a stairlift without proper training can result in further damage or compromise the safety features, increasing the risk of accidents.
  2. Expertise: Mobility123 technicians have the necessary training and experience to quickly diagnose and resolve issues, ensuring your stairlift operates efficiently and safely.
  3. Warranty protection: Attempting repairs on your own may void the manufacturer’s warranty. Trusting a trained technician ensures that your stairlift remains under warranty and that any repairs are performed to the manufacturer’s specifications.
  4. Preventative maintenance: A service call not only addresses the current issue but also allows the technician to identify and prevent potential future problems, saving you time and money in the long run.


While basic troubleshooting tips can help resolve some common stairlift issues, it’s crucial to schedule a service call with a trained Mobility123 technician if you’re unable to fix the problem. Our technicians prioritize safety, efficiency, and customer satisfaction, ensuring your stairlift remains a reliable mobility solution. Visit our website at or contact us to schedule a service call or learn more about our stairlift maintenance services.

Troubleshooting Specific Equipment Models:

  1. Bruno Elan Troubleshooting | SRE-3000 & SRE-3050
  2. Bruno Elan Stairlift Beeping Troubleshooting | SRE-3000 & SRE-3050
  3. Bruno Elite Replace Batteries | SRE-2010