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Wheelchair Lifts are known for their reliability and performance, but occasionally, you may encounter an issue. To help you troubleshoot common problems, we have compiled a list of basic tips. However, if basic troubleshooting doesn’t resolve the issue, it’s crucial to schedule a service call with a trained Mobility123 technician to ensure the safe and efficient operation of your Wheelchair Lift.

Basic Troubleshooting Tips and Descriptions:

  1. Verify power supply: Check that the wheelchair lift is connected to a working power outlet and that the main power switch is turned on. If the lift has a backup battery, make sure it’s charged and functioning properly.
  2. Inspect door locks and interlocks: Ensure all lift doors are securely closed and that the interlock mechanisms are functioning correctly. The wheelchair lift will not operate if the doors are not locked in place.
  3. Check control panel (if external): Examine the control panel for any visible damage or malfunctioning buttons. If necessary, reset the wheelchair lift by turning off the main power switch, waiting for a few seconds, and then turning it back on.
  4. Review error codes: If your wheelchair lift displays an error code, consult the user manual for information about the specific issue and follow the recommended troubleshooting steps.
  5. Examine the lift platform: Inspect the lift platform for any obstructions, such as debris or foreign objects, that may be causing the wheelchair lift to malfunction.
  6. Test the emergency stop button and emergency lowering system: Ensure the emergency stop button is working correctly and that the emergency lowering system can be accessed in case of an emergency.
  7. Inspect the backup battery (if applicable): Check the backup battery for any visible damage, corrosion, or leakage, and make sure it’s properly connected.

When to Call a Mobility123 Trained Technician:

If basic troubleshooting tips do not resolve your Wheelchair Lift issue, it’s essential to schedule a service call with a trained Mobility123 technician for the following reasons:

  1. Safety: Attempting to repair a wheelchair lift without proper training can result in further damage or compromise the safety features, increasing the risk of accidents.
  2. Expertise: Mobility123 technicians have the necessary training and experience to quickly diagnose and resolve issues, ensuring your wheelchair lift operates efficiently and safely.
  3. Warranty protection: Performing repairs on your own may void the manufacturer’s warranty. Trusting a trained technician ensures that your wheelchair lift remains under warranty and that any repairs are performed to the manufacturer’s specifications.
  4. Preventative maintenance: A service call not only addresses the current issue but also allows the technician to identify and prevent potential future problems, saving you time and money in the long run.


While basic troubleshooting tips can help resolve some common Wheelchair Lift issues, it’s crucial to schedule a service call with a trained Mobility123 technician if you’re unable to fix the problem. Our technicians prioritize safety, efficiency, and customer satisfaction, ensuring your wheelchair lift remains a reliable mobility solution. Visit our website at or contact us to schedule a service call or learn more about our wheelchair lift maintenance services.