Choosing a stairlift or home elevator is not like buying a toaster. This is about safety, independence, and trusting the people who enter your home. At Mobility123, we have served the Northeast since 2012, installed thousands of systems, and earned over 850 five-star reviews. We do this because our name is on every job, and our neighbors matter more to us than a quarterly report.
Private equity firms are simply different players with different priorities. They buy companies to grow profits fast, often on a 5-to-7-year timeline, and then sell them to the next investor. That business model can work well for some industries, but when the product is mobility and safety, the incentives matter a lot.
What that model often looks like on the ground is straightforward. Private equity buyouts frequently saddle the acquired company with debt. Management is told to cut costs and hit aggressive revenue targets so the debt can be paid down and the fund can hit its returns. Cuts often start with the things that are hardest to measure but matter most to customers: experienced technicians, generous service commitments, and local accountability.
For you that can mean higher-pressure sales, shorter service windows, and a dependence on subcontractors rather than career technicians who know your neighborhood. When the people who install and maintain your equipment are treated like variables to minimize cost, the risk of rushed or improper installations increases. That is not an acceptable trade-off when the item in question is the thing you rely on to move safely between floors.
Family-owned companies operate with a different set of incentives. We are not chasing an exit strategy. We are building a reputation that lasts decades. That means we invest in long-term value: hiring and training technicians, keeping inventory for fast repairs, and standing behind our work with warranties and responsive service. Our business grows when our neighbors trust us, not when distant investors demand faster returns.
Here is what to ask before you sign anything:
- Who owns the company and how long have they held it?
- Are your installers employees or contractors?
- Can you provide local references and recent customer reviews?
- What warranties and service plans do you offer, and how long is typical response time for repairs?
At Mobility123 we answer those plainly. Our installers are factory trained employees. We carry parts and stock common units regionally so service calls are fast. We publish clear pricing and offer service plans designed to cover the life of the product, not just the first year.
We also believe proof matters more than promises. That is why we point to our reviews, local references, and the technicians we trust in our own parents' homes. We invest in continuous training and compliance so that every installation meets factory instructions and local safety codes. We know a stairlift is only as good as its installation and maintenance.
Choosing the right partner is about more than price. It is about minimizing risk, avoiding surprises, and ensuring you can count on the product and the people behind it. A cheaper price today can become a costly regret if repairs take weeks, parts are hard to get, or there is no clear accountability when something goes wrong.
If you want straightforward answers and a partner who treats your home like family, call Mobility123 for a no-pressure, free home evaluation. We will show you options, explain ownership and service details, and leave you with the information you need to decide.
Your independence matters. Choose a partner whose incentives align with keeping it that way. We are a family working for your family, and we believe that makes all the difference. Want a one-page comparison checklist to bring to your appointment? We will email you a simple checklist to compare ownership, warranties, installer status, and service-response times free of charge. Today.
